"Legalizing" my music

By James at November 12, 2007 14:26
Filed Under: Life in General

I was a follower of Napster, then LimeWire. But now that I'm older I thought "perhaps I should be legal on my music?" I have an eMusic account (which I love), and have occasionally downloaded music from iTunes (which I hate...no customer support).

I decided that I would start to convert my music collection to a "legal" one and had heard about Amazon's MP3 downloads. I usually go with eMusic, but since they're mainly independent, they don't have some of the tracks I want to convert.  

I also listen to NPR (National Public Radio) religiously. The other day was a piece on the Latin Grammy's, and how Juan Luis Guerra stole the show. So, I went to Amazon and downloaded the album. It wasn't until later that evening that I discovered the first track "Medicine for My Soul" and "La Llave De Mi Corazon" were the same. So I navigated Amazon for Customer Service, found their "Please enter your phone number" page and called it. After talking with someone in Bangalore for a couple of minutes, she realized she needed to get me to the MP3 department. I had a nice conversation with "Brandon" in the MP3 Customer Service department, who actually checked each track, decided that they were yes the same, and gave me a credit. He also said he'd "personally take responsibility" for letting me know when the bug had been fixed and let me know when the correct track was ready to download. Now, that's customer service.

Thanks Amazon!


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About the author

James James is a five time and current Microsoft MVP in Client App Development, a Telerik Insider, a past Director on the INETA North America Board, a husband and dad, and has been developing software since the early days of Laser Discs and HyperCard stacks. As the Founder and President of the Inland Empire .NET User's Group, he has fondly watched it grow from a twice-a-month, early Saturday morning group of five in 2003, to a robust and rambunctious gathering of all types and sizes of .NET developers.

James loves to dig deep into the latest cutting edge technologies - sometimes with spectacular disasters - and spread the word about the latest and greatest bits, getting people excited about developing web sites and applications on the .NET platform, and using the best tools for the job. He tries to blog as often as he can, but usually gets distracted by EF, LINQ, MVC, ASP, SQL, XML, and most other types of acronyms. To keep calm James plays a mean Djembe and tries to practice his violin. You can follow him on twitter at @latringo.

And as usual, the comments, suggestions, writings and rants are my own, and really shouldn't reflect the opinions of my employer. That is, unless it really does.

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